United Way's 24-hour, statewide 2-1-1 call service received roughly 90,000 calls in 2011 from residents seeking assistance with veterans services as well as housing, utility payments, procuring food, becoming financially stable, emergency relief and childcare help. The call volume is a sharp increase from the 30,000 calls it received at the beginning of the recession in 2006. Adding to the increased need for assistance with services is the return of our nation's service members from overseas, an influx projected to impact the call center beginning in the first few months of 2012. read more »
